Qualifications and Experience:

• Preferably educated to third level or with a minimum of 2 years’ experience working in a related role.
• Experience in the medical testing, clinical laboratories or related ISO accredited environments an advantage.
• Excellent verbal and written communication skills for interacting with clients, healthcare providers and internal staff.
• Proficiency with laboratory information systems (LIS) or other relevant software, including CRM software.
• Understanding of medical terminology and laboratory procedures.

Key Responsibilities:

• Serve as the first point of contact for clients, manage all incoming calls and respond to customer queries promptly and efficiently, ensuring resolution or escalation to the relevant department.
• Liaise between clients and laboratory personnel to follow up client queries, laboratory queries and convey special instructions, urgent requests, or clarifications.
• Collaborate with the laboratory team to ensure clients’ KPI are being met.
• Collate and distribute reports to clients and healthcare providers as required.
• Liaise with logistics team in the management of client collections.
• Participate in the maintenance of the ISO 15189 quality management system, updating same as required.
• Provide administrative support to the Commercial Team.
• Provide support to the data entry team as the needs arise.
• Maintain and update CRM on an on going basis.

Requirements:

• Excellent communication skills at all levels.
• Precision in handling patient information, test orders and results.
• Strong ability to mange multiple tasks and prioritize workload.
• Ability to adapt to changes in procedures, technology and regulations.
• Ability to work collaboratively with colleagues in a fast-paced environment.
• Proficiency is using standard office software (e.g. Microsoft Office Suite).
• Commitment to maintaining confidentiality and integrity of patient and client information.

If you are an individual who is enthusiastic, self-motivated and enjoys working in a dynamic client environment, please reach out to us.